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Review Power Pack

Fully managed and drafted responses for all of your reviews.

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Today, the online reputation of your business is defined by your customers.

Reviews, accurate business information, and social media activity impacts your reputation and whether a consumer decides to do business with you. You need a way to manage all of these factors in a scalable way. We can help!

Monitor what people are saying about you online and improve your visibility in local search. See how you stack up against the competition, stay in the know with automated alerts and get progress reports to see how your reputation has improved.

Take control of your online reputation today!

Manage your online reputation from one place: Compile reviews from dozens of sites so you can easily see what’s being said about your business online. Plus, use competitive benchmarking to see how you stack up to the competition.

Show up where people are looking: Improve your search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.

Hear what customers are saying all over the web: Monitor when your business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.

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Stay informed with automated reports and alerts: Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.

Stay on top of your online reviews

Reading online reviews has become the first step for the modern shopper! Business owners understand their online reputation matters, but managing and responding to every online review is time-consuming. With this service, we'll ensure your online reviews are promptly and professionally answered. 

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Benefits

Improve Online Reputation

Responding to every review, positive or negative, is key to establishing a happy customer base. When customers take the time out of their day to leave a kind review, it is in your best interest to make sure those customers feel seen and heard too!

Build Trust With Customer Base

Responding to online reviews shows current and potential customers that their feedback and their business is valued, causing them to choose your business over competitors. 

Build Credibility With Search Engines

Search engines only want to recommend the most credible businesses, and one way you can build this credibility is by having your online reviews consistently responded to. 

What's included:

  • Onboarding call.

  • Approval process for negative reviews. 

  • Review responses

 

If you have any questions about this service, feel free to reach out to our team.

Influence page rank up to 10%

Increase website visits up to 25%

Showcase success with positive reviews

Gain the trust of prospects with real feedback

Increase revenue!

FAQs

What is the time frame to make any suggestions or edits to the suggested negative review response?


We will provide you with 24 hours to make any edits or suggestions to the response. If we do not hear from you within this time frame, we will post the response on your behalf.




What kind of content will you include in my review responses?


Positive review responses will be personalized and tailored to the review content. Negative reviews will be apologetic, frame the business in a positive note and invite the reviewer to take the conversation offline.




Does this service cover review responses in another language?


No, the Digital Agency only responds to reviews in English.




Can't I just delete my negative reviews?


Unfortunately, we cannot simply remove a review from the internet. Every reviewer is entitled to their voice. What we can do is flag a review that violates that site's terms and conditions. If that particular listing site agrees with our request, they will remove the review. We would still advise responding to the review in the meantime. This way other potential customers (who may not know the reviewer is misinformed) will not assume the review is accurate.




Do you monitor comments after a review response is posted?


We respond to your reviews, but we do not monitor those conversations any further after responding.




There are online reviews for my business but I do not have access to the listing sites they are posted on.


To ensure we can respond to reviews on this source, our team will manually claim/ verify the listing source. To complete this process there may be additional steps required by you and our team will advise if your assistance is required.




How do I get more reviews on my listing sites?


Consider having us run a review generation campaign. Our platform can be used to solicit reviews from customers by simply uploading a list of customer names and emails. You can ask for feedback and direct them to leave this feedback on popular sites like Facebook, Google and Yelp. We ran a campaign for one of our clients with approximately 100 email contacts. As a result, it generated 2-3 positive reviews in less than two hours and increased their average star rating from a 2.1 to 3.1.




Will you respond to my existing review backlog?


Review Management only covers reviews posted after your accounts initial start date.




Why is it so important to respond to both positive and negative reviews?


By responding to online reviews you are thanking and acknowledging your customers for their feedback, just as you would if they were to compliment your business in person. A response to a negative review is for the benefit of anyone seeing that review, not just the reviewer. It shows the business is aware of any issues their customers may be experiencing and that they are actively working to resolve these issues.




Can I still personally respond to my reviews?


Absolutely. If you see a review that you want to specifically address, you are more than welcome to post your own response. If our team sees you have already responded to a review we will mark this task as completed in our system.





Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Smart business owners are getting serious about soliciting feedback, but asking customers for reviews can be time-consuming.

We offer a business tool that does the heavy lifting for you, so you can gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect valuable feedback, and show up where people are looking.

Unlock a powerful feedback tool that will have you seeing stars!

Use your happy customers to win new customers: Leverage the voice of your brand champions to improve online word-of-mouth. Invite existing customers to share their experiences online so new customers know they can trust you.

Collect feedback to better your business: Ensure you’re giving customers what they want and expect. Invite them to share their experiences and put their valuable feedback to work.

Build a targeted presence across popular review sites: Make sure your business reviews show up where your customers spend the most time. Focus on collecting feedback on the review sites that impact your business.

Help your business shine in local search: Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help you show up in search so new customers can find you.

Reach customers wherever they are: Customer Voice gives you the flexibility to request reviews on the medium that works best for your customers—either text message or email.

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FAQs

Why do customer reviews matter?


Consumers often search online for a local business with recent reviews and an average review rating of at least four stars. If a business doesn’t fall into that category, there’s a good chance they’re losing potential customers to competitors. To avoid losing sales, it’s important to continuously generate positive reviews while managing the negative ones.




Why is it important to continuously generate new reviews?


For local businesses, having a steady stream of recent reviews is crucial. 73% of consumers say reviews written more than 3 months ago aren’t relevant anymore. Customers want to see reviews that relate to the business as it is today.




How many SMS requests can be sent per day?


Due to mobile service provider standards the daily limit of SMS requests is 150. When you are sending a large number of SMS requests per day, this helps prevent your number from being flagged as a spam account.




Why was my SMS request “dropped” and what should I do?


A dropped SMS request can be due to several reasons. Click on the tooltip next to the status to see a possible reason why the request was not able to send. Most likely it’s due to:

  • The phone number is a landline and is unable to receive text messages.
  • The number has blocked receiving messages from unknown numbers.
  • The phone associated with this number is turned off or unavailable.
  • The number you’re trying to send to may no longer exist.
  • And occasionally an SMS message will not be delivered due to being flagged by the mobile carrier or an unknown error. This can happen because of spam filtering by the service provider. In this case you can wait a moment and try to send the message again.




What methods are there to ask for reviews?


Customer Voice offers the following methods: - Email (Express and Pro) - SMS (Pro only) - Email signature widget (Express and Pro) - Mobile Kiosk (Pro only)





Get more reviews for your business and build your reputation online with managed Review Requests

 

Online reviews are one of the best ways to keep track of customer experiences and impressions. But even if a business has a good relationship with its customers, it takes time to build a strong base of online reviews without help.

This service is ideal for businesses who self-generate their own weekly or monthly lists of customer contact information. Working with a marketing strategist, your business can submit lists up to 4 times a month to request reviews through Customer Voice.

Requires active Customer Voice App, sold separately. English only.

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Generate more reviews from your weekly or monthly self-generated lists to build your online reputation and boost your star rating.

You can send out bulk emails to request reviews up to 4 times a month.

Marketing services will work with you to manage which 3rd party review sites receive positive reviews.

Protect your SEO standings and online credibility with the ability to address negative feedback before it goes live.

FAQs

Can I send in customer contact information as it comes in?


Review requests will only be sent out to customers once a week with each new list your client provides.




Why do I need to purchase Customer Voice in order to use this service?


Customer Voice is the platform that enables Review Response and other review-related services.




Can I change the review sites the positive reviews are posted to?


Yes, in fact, we encourage it. During your monthly call with Digital Agency you can work with the agent to strategize and choose which review sites would benefit most from positive reviews.




Can I customize my Review Request emails sent to my customers?


During your onboard with Digital Services, you’ll be able to choose from set email templates or upload your own.




Do I have the choice of which review sites my reviews are posted to?


You can choose between 3rd party review sites like Google and Facebook,.




Is this a stand-alone service or can I use it with others?


The only app needed to use Review Request is Customer Voice. However, Review Request can be used to support other services such as Review Responses, or it can stand on its own.




Why is it important for me to respond to reviews, both positive and negative?


Customers appreciate when they feel their voice is heard, whether the reviews are positive or negative. Responding to a negative review can help your business understand what went wrong and how to fix it.




Why can't I just delete my negative reviews online?


Unfortunately, negative reviews cannot be deleted off of 3rd party sites. However, reviews that violate that site's terms and conditions can be flagged. If the listing site agrees with our request, they will remove the review.